🛑 Cancellation Policy : We understand that plans can change. Below is our cancellation policy to ensure a smooth experience for all our customers:

✅ Before Shipment : If you cancel your order before it has been shipped, you are eligible for a full refund.

To cancel, please contact our customer service as soon as possible with your order number.

🚚 After Shipment : If your order has already been shipped, you may still cancel, but the refund will be processed after deducting:

Shipping costs (both outbound and return)

Any transaction or service fees charged by payment processors

Refunds will be issued to your original payment method once the item is returned and inspected (if applicable).

📦 Return Policy : We only accept returns under specific conditions to maintain hygiene, safety, and product integrity. Please read the following carefully:

✅ Eligible Reasons for Return : You received a damaged or defective item

You received the wrong product or package

❌ Non-Eligible Returns : Opened, used, or tampered items

Returns requested after the allowed time window

Change-of-mind returns are not accepted

📌 Important Conditions

The product must be unused, unopened, and in original packaging

You must initiate the return request within 24 hours of delivery

🔁 Return Process: Step-by-Step

To ensure a smooth and fair return process, please follow these steps:

Step 1: Contact Us

Reach out to our customer support team via [email/contact form/chat]

Include your order number and describe the issue clearly

Step 2: Provide Proof

Attach clear photos or videos showing the damage, defect, or incorrect item

This helps us validate your claim faster

Step 3: Await Approval

Our team will review your claim and respond within 1-2 business days

If approved, you’ll receive return instructions and shipping details

Step 4: Return the Product

Follow the instructions provided

Ensure the item is securely packaged for return to prevent further damage

Step 5: Refund Processing

Once we receive and inspect the returned item, we will process your refund

Refunds typically take 3-7 business days to reflect in your account

📅 Return Time Limit

You must initiate the return process within 24 hours of receiving your order

Claims made after this period may not be eligible for refund or replacement